The Town of Gilbert’s Traffic Operation Center (TOC) is the nerve center of the Town’s traffic signal system. The Town of Gilbert manages the operation of over 200 traffic signals using a centralized computer system located at the TOC. From the TOC, staff manages the signal system by communicating to the traffic signals remotely, adjusting signal timings and synchronizing the traffic signals to reduce traveler delay. From the TOC, staff can respond to real-time events (such as special events, construction or vehicle crashes) through monitoring live video feeds brought back to the TOC and actively managing the situation by updating signal timings. Town of Gilbert staff is working to expand this capability throughout Gilbert in an effort to increase the efficiency of our roadways, reduce fuel consumption and reduce crashes. 

Traffic Signal Outage or Malfunction - Please report these immediately to our customer care center Monday-Thursdays 7am-6pm at (480) 503-6800, or all other times to the Gilbert Police department (480) 503-6500 (TTY: (480) 503-6505. The Town of Gilbert considers these urgent issues and appreciates immediate reporting.

Traffic Signal Timing 

 If you feel that the timing cycle, that is, how long you wait at a particular signal before it changes needs reviewing, please use the below link and complete the form below or call 480-503-6739. ( Monday through Thursday, 7am-6pm) and we will be happy to assist you.