How does Gilbert 311 work?

Gilbert 311 is a free service that allows you to report non-emergency issues like missed trash pickups or streetlight outages with the touch of a button.

After an issue is reported, it is sent directly to a Town of Gilbert staff member to review and address.

Want to track the progress of your request? Be sure to include your email address and you will receive status updates via email until the issue is resolved.

New to Gilbert 311? Read our helpful tips below.

Helpful Tips

• Choose the correct category.
  • Requests that are put in the incorrect or 'other' categories may experience a delay as they are not directly assigned to a staff member.
    
    
• Include a photo with your request.
  • A photo helps expedite your request as crews can identify the issue more clearly.
    
    
• Double-check the address or location.
  • Help our team locate your issue quicker by including the correct location.
    
    
• Include an email address with your request.
  • This helps our team know who to contact in case we need any additional information regarding the request.
    
    You will also receive status updates via email as we work to address your Gilbert 311 request.
    
    
• Do NOT use Gilbert 311 for emergencies or crimes.
  • This system is not monitored 24/7 and cannot be used to report emergencies or in-progress police issues such as noise complaints, speeding or other crimes.
    
    Please contact the Gilbert Police Department directly for assistance with these issues. 

Top Requests

• Missed Trash or Recycling Pickup

• Trash or Recycling Container Repair 

• Road Hazards (Trees Down/Road Kill/Other Debris)

• Streetlight Outages

• Parks & Lake Maintenance

• Trip Hazard/Concrete Repair

• Traffic Engineering Requests

• Potholes

• Graffiti

• Code Compliance Violations

• Sewer System Odors