Gilbert, Arizona

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Record Requests

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Make A Record Request Online

Please note that the JustFOIA website Gilbert Fire & Rescue uses for online requests undergoes scheduled maintenance each Tuesday from 10:00 PM to midnight EST.

Medical Records Requests

Pre-Hospital Care Reports are protected under Federal and State laws. To ensure that the Gilbert Fire & Rescue Department complies with its obligations a JustFOIA request form must be filled out for each record requested along with the required information associated with your request.

Within the JustFOIA request form you will be given a list of documents needed to fulfill your request based on requestor’s relationship to the patient.

FAQs

How long does it take to receive a medical request?

Once the form and all required documentation have been received, Gilbert Fire & Rescue will process the request as quickly as possible. The typical turnaround time is within 10 business days, but federal law allows up to 30 days to process a request.

Same-day, walk-in service is only granted in special cases if request can be accommodated. This is rare and should not be expected.

If I choose to receive my request with encrypted email. What does that mean?

If you are receiving the records through our encrypted email option, you will receive an email first with instructions outlining how to register.

What if I have a different type of request that is not listed above?
Email the Privacy Compliance officer at GFRD.Compliance@gilbertaz.gov for any other requests not listed above.

Need Assistance?

General questions: (480) 503-6300

Walk-in assistance is also available at the Gilbert Public Safety Training Facility at 6860 South Power Road during normal business hours, Monday through Thursday from 7 AM to 5:30 PM.

Notice of Privacy Practices (NoPP)

Ambulance Billing Inquiries