Frequently Asked Questions | Gilbert Jobs

Thank you for your interest in a career with Gilbert, Arizona. Customer Service is our first priority in the recruitment process.

Please feel free to email our team at  Recruitment@gilbertaz.gov with any questions or concerns or reach out to our Recruitment team at 480-503-6859.

How do I find out what jobs are available?

A list of available positions can be viewed 24 hours a day; 7 days a week from any computer with Internet access. Visit the Town of Gilbert Careers Opportunities page of our website for more information.

Can I get help with completing the online application? 

Human Resources is committed to ensuring that this process is easy and user-friendly. To help applicants apply for positions and check the status of their application, the following resources are available: 

Online:        NeoGov Online Employment Application Guide

Phone:        (480) 503-6859 

In-Person:  Live help from Human Resources is available Monday – Thursday 7:00 am – 6:00 pm

Remember to keep a record of your username and password once you have set up an account. You will need your username and password to apply for other positions or to check the status of your application and when you re-enter the system, you will need to input this information exactly as it was originally entered.

What if I do not have a computer or access to the web? 

There are a number of ways to access the Gilbert Online Employment Center and submit an online application:

• One designated computer is available in the Employment Center, Monday through Thursday, 7:00 a.m. – 6:00 p.m. Human Resources is located in the Administration Building at 50 East Civic Center Drive.  There may be a wait and a time limit if customer demand is high.
• You may also use the public computers located at any public library.  Be prepared to sign up to use a computer. There may be a time limit.
• Family and friends may also have Internet access available for you to use.

An email address is required. What if I don’t have an email address?  

If you do not already have an email address, free email is available through a number of providers.  NOTE: You cannot share email addresses with anyone else. Each individual applicant must have a unique user ID and password and email address.

What information will I be asked to provide?

You will be asked to provide personal information such as name, address, phone number, etc. You will also be asked to provide information about your education, employment history, and references. An email address will also be required.  You will reduce the time it takes to complete your application if you gather this information before beginning the online process. 

Who will see my application if I use Gilbert’s online application process?

The Town of Gilbert takes your privacy very seriously. All information is on a secure web server. Only Human Resources and designated hiring managers who are authorized to review applications for specific job openings will have access. The Town of Gilbert does not share its database with other companies or localities.

Do I have to fill out an application?

Everyone who applies for a position is required to submit an application.  Required information is denoted with an asterisk (*).  The more information you provide, the easier it will be to effectively evaluate your skills, abilities and qualifications. Incomplete applications may be rejected so please be thorough. Remember, your resume may be included as a supplement to your application, but cannot replace any information required for the application.

How much employment history should I include in my application?

List your complete employment history for the past TEN years starting with your most recent employer. List all positions held, including military experience, part-time, summer, and/or volunteer work; do not omit any employers. Explain any gaps in employment. You must include job-related duties on your application even if you have included a resume.

What if I want to submit a resume?

You have three options for submitting a resume:

1. You may attach one document to the application. It must be in a text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc or .docx extension) and is limited to 1MB.  If a file is larger than 1MB, you will receive an error message. 
2. You may copy and paste your resume into the ‘Resume’ field provided. 
3. You may type text into the ‘Resume’ field of the application.

   Note: While we welcome your resume as a supplement to the application, it cannot replace any information on the application. Failure to list pertinent information within the application may result in disqualification.

Can I apply by sending my resume via e-mail?

No, you must apply by going to our Career Opportunities page and clicking on green "Apply Now" button.  Please make sure you include all relevant education and experience history on your application, or you may be disqualified from the review process.

How do I save my application?

You must click ‘SAVE’ to retain the information you have entered. If you close your browser prior to clicking ‘SAVE,’ you will lose any information you entered after the last time you clicked ‘SAVE.’ If at any time you need to exit out of the application form, click the ‘SAVE’ button at the bottom of the form. You can return to your application later by logging into your account with your Username and Password. Do not click the "back" button on your browser prior to saving your application, or you will lose any information that you entered.

How and when can I update my application?

Changes can be made to your application at any time before it is submitted. Once you submit an application for a particular position, you cannot make changes to the submitted application. If you make changes and submit another application before the position closes, we will only consider your most recent application. 

How do I check the status of my application?

Click here  for instructions on how to check on the status of your application. 

Can I apply for more than one job at a time?

Yes. Once you have completed your online application, you can apply for multiple positions that are currently open.

Will I automatically be considered for other positions if I previously submitted an application?

No, you must submit a separate application for all positions you are interested in. To ensure you will be considered for other positions, watch the On-line Employment Center site for available openings or register to receive job interest card by email.

How long does it take to complete an online application?

It will take approximately 30-45 minutes to complete all sections of the application. 

Will I be logged out automatically?

Yes. You will be logged-out automatically after 60 minutes of inactivity. Any unsaved changes will be lost. Be sure to “Save” often throughout the application process to avoid losing any information.

What if I am not ready to fill out the application at this time?

You have until the closing date and time listed for the position to complete and submit your application. You can save your application and complete it at your convenience; but it must be submitted prior to the closing date and time. Your application is not submitted until you click on the "Accept and Submit" button. If at any time you do not want to complete your application, save your work, then log in again.

I missed the deadline - can I still apply?

As with any position, once a closing date has passed, no applications will be accepted or considered. To avoid missing a deadline, we encourage you to apply early for positions, as we are unable to make exceptions for technology-related delays or computer difficulties.

Please continue to visit the Career Opportunities page and apply for new jobs as they become available. You may also want to complete a Job Interest Card to automatically be notified when a position you are interested in becomes available. 

How do I know that the Town of Gilbert has successfully received my online application?

After you have submitted your online application, you will receive an email confirmation. You can also check the status of your application to see if it says ‘Application Received.’

What is the selection process?

The selection process and timelines will vary by position. Only applicants who meet the minimum qualifications will be forwarded to the hiring department for evaluation. The selection process may include tests and/or panel interviews. All candidates participating in an interview process will be notified via email of the outcome. All offers of employment are conditional upon successful completion of a post-offer physical and drug screen.   

What if I am interested in a position that is not on the Current Job Opportunities list?

If you wish to receive a job alert when a position becomes available, click here and follow the online directions.  By completing the job interest card, you will receive email notifications for the next 12 months every time a position opens in the categories that match what you selected. Prior to the expiration of your job notification, you will have the opportunity to extend your notifications for another year.