Gilbert provides five utility services.

Residents or businesses owners may utilize all or only some of these utility services.

The use of a specific utility service is reflected on your individual Gilbert utility bill. For instance, only large landscapes like HOAs and golf courses use Gilbert reclaimed water. Another example is businesses in Gilbert that have the option to use private trash haulers instead of Gilbert’s commercial refuse services.

Learn more about the five utilities Gilbert operates below.

Solid Waste & Recycling 

Single-family residential houses in Gilbert are all customers of this utility.

Residents pay a monthly refuse fee depending on the size of their container in order to have proper disposal of their trash and recycling. As an added bonus, residents enjoy bulk trash pickup once every 5 weeks, with the exception of the weeks of Thanksgiving and Christmas. Residents can also enjoy the services of the Household Hazardous Waste Facility, where items not meant for the landfill can be dropped off for proper disposal.

Water

If you receive safe and reliable drinking water at your Gilbert home, business, school, or church, you are a Gilbert water utility customer. Gilbert maintains a tremendous amount of infrastructure to be able to deliver on-demand potable drinking water to our community. Gilbert's infrastructure includes wells, pumps and reservoirs, and two water drinking treatment plants. The North Water Treatment Plant is currently undergoing reconstruction. It produces up to 45 million gallons of water per day.

Wastewater

After bathing, washing dishes, laundry, and flushing, where does your water go? 

If you are sending your water down the drain and into the Gilbert sanitary sewer system, then you are a customer of this utility. Live in a county island? You likely don't see this sewer portion on your bill because many of those residential properties maintain their own septic systems. Transporting and treating business' and residents' wastewater is a complex endeavor. Energy and chemical cost increases affect this utility as it takes large amounts of both to transport and treat wastewater to proper standards for healthy and safety. 

Environmental Compliance

This utility service is provided as part of State and Federal environmental protection requirements. Gilbert must comply with the (unfunded) State and Federal mandates for stormwater and air quality pollution prevention. If we are not in compliance, we can be fined at a rate of $70,000 per violation per day. 

To remain in compliance, we must implement measures such as street sweeping, monitoring stormwater outfalls, enforcing drywell and retention basin operation and maintenance, and monitoring air quality activities of generators and at construction sites to ensure we comply with state and federal laws, and protect our environment.

Reclaimed Water

Reclaimed water customers receive A+ quality treated effluent, the highest possible rating from the Arizona Department of Environmental Quality. Effluent, or reclaimed water, is wastewater that has been purified. 

Reclaimed water is suitable for use on landscapes and in manmade lake features, and decreases the demands on the potable (drinking water) system. Reclaimed water is sold at a lower rate per 1,000 gallons than potable water due to the lower treatment and delivery cost of this water supply. Reclaimed water that is not purchased by customers is recharged back into the ground by Gilbert.