Gilbert is committed to protecting the privacy and security of visitors to its website.  Gilbert does not collect personally identifiable information when you visit our website unless you choose to provide such information. 

This Privacy Statement, which is governed by Town policies and procedures, defines permitted and restricted uses of such Gilbert-owned data, including the IT environments in which data is maintained by staff.  This Privacy Statement is not intended to, and does not, create any right or benefit, substantive or procedural, enforceable at law or in equity, by a party against Gilbert, its officers, employees, or agents.

If you have questions about this Privacy Statement, please let us know.

Information Collected and Stored Automatically on Gilbert’s Website

When you visit Gilbert’s website, we may store any or all of the following:  the internet address from which you accessed the website; the date and time of your visit; the keywords you used to search through the website; the items you clicked within the website; and the browser and operating system you used.  Gilbert uses this information to measure the number of visitors and identify system performance and any problem areas.  Gilbert also use this information to help develop the website, analyze patterns of usage, and make the website more user friendly.  This information is not used for associating search terms or patterns of site navigation with individual users.  On occasion, Gilbert may provide this information to third party contractors for the purposes of research analysis.

• Cookies:  Certain websites generate pieces of information known as cookies that are commonly used to recognize your computer in the future.  Gilbert’s website uses “per session” cookies for technical purposes (e.g. improving site navigation), which are available during active browser sessions only.  These cookies will disappear once you close your browser and will not be stored on your computer’s hard drive.  Gilbert also uses “persistent” cookies to track the number of unique visitors to the site.  You can choose to disable cookies.  Disabling cookies will not affect your ability to search for, review or retrieve data on Gilbert’s website.
• Personal Information:  Users are NOT required to provide any personal information to search, retrieve, download, filter, and otherwise use the data available on Gilbert’s website.  In contacting Gilbert with questions and comments, you should NOT include personal information, especially a social security number.  If you choose to provide personal information, Gilbert will only use the information you provide to contact you about your experience with this website, assist in answering your questions, better understand user needs or if required by law.  Gilbert does not collect or use personal information for commercial or marketing purposes.
• Online Comments:  Any comment you post on Gilbert’s website is categorized as public information and is subject to public records laws.  To protect your privacy, do not include personally identifiable information (e.g., your e-mail address, home address or phone number) in the text of your comment.  Any such comment reflects your personal views and does not reflect the official views of the Town of Gilbert.  By submitting a comment or work on Gilbert’s website, you grant to Gilbert and anyone viewing the website an irrevocable permission to copy, distribute, make derivatives, display or perform the contents of your comment publicly and free-of-charge.  To ensure your comments are appropriate and not harmful to others, Gilbert reserves the right and discretion to prohibit and remove comments and links that:
• Moderation.  Gilbert recognizes that the internet is a 24/7 medium and online comments may be posted at any time; however, given the need to manage public resources, Gilbert intends to review and moderate comments between 7 am – 6 pm, Monday through Thursday (except during recognized holidays).  Gilbert intends to review and moderate comments submitted at other times as soon as possible on the next business day.
• Browser Information Collected on Gilbert’s Website.  Ratings of datasets may be collected to track the usefulness of certain datasets and to improve the value of Gilbert’s website. Gilbert does not gather, request, record, require, collect or track any Internet users’ personal information through these processes.
• Site Security.  A variety of physical, electronic, and procedural safeguards are maintained to  protect information. For example, Gilbert uses commercially reasonable tools and techniques to protect against unauthorized access to its systems.  Also, access to email received is restricted to those who need such access in the course of their duties for Gilbert. Unauthorized attempts to upload information or change information on Gilbert’s website are strictly prohibited and may be punishable under state and federal laws.  For security purposes, Gilbert monitors network traffic to identify unauthorized attempts to upload change information or to otherwise cause damage.  Except for authorized law enforcement purposes, no other attempts are made to identify individual users or their use habits.
• External Links.  Gilbert’s website may contain links to third party websites.  Gilbert provides these links for your convenience only.  Gilbert does not control or guarantee the accuracy, relevance, timeliness, or completeness of information contained on a linked website.  Gilbert does not endorse the organizations sponsoring linked websites, no does Gilbert endorse the views express or the products/services contained on these linked websites.  Gilbert cannot authorize the use of copyrighted materials contained  in linked websites. Users must request such authorization from the owner of the linked website. Gilbert is not responsible for transmissions users receive from linked websites. Gilbert does not guarantee that linked websites comply with Section 508 (accessibility requirements) of the Rehabilitation Act.  When you visit a linked website, you are leaving Gilbert’s website and are subject to the privacy and security policies of the owners/sponsors of this linked website, if any. You are encouraged to familiarize yourself with any such policies.
• Children’s Privacy.  Gilbert complies with the Children’s Online Privacy Protection Act of 1998 (COPPA) that helps to protect the safety and privacy of children online.  COPPA and its accompanying FTC regulation constitute federal law that protects the privacy of children using the Internet. Personal information from children under 13 is not knowingly collected, nor are children under 13 knowingly contacted by Gilbert.  Gilbert does not intend to solicit information of any kind from children under 13.  It is possible that Gilbert may receive emails pertaining to children under 13. If Gilbert is notified of this, as soon as the information is verified, parental consent will be immediately obtained or the email will be deleted from the email box servicing Gilbert.

Town of Gilbert Mobile App (Gilbert 311):

The Town of Gilbert is using SeeClickFix, an online and mobile service request system, to power its Gilbert 311 mobile app and reporting forms. SeeClickFix is an application developed by CivicPlus that allows Gilbert citizens to report non-emergency related issues. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.

Changes to this Statement

The Gilbert privacy policy will be revised or updated if practices change, or  if better ways to keep you informed are developed. You should refer to this page  often for the latest information and the effective date of any changes. If  changes are made to this policy, a new policy will be posted on our site and the  date at the bottom of the page will be updated. Changes to the policy will not apply retroactively.