Gilbert, Ariz. - Gilbert residents and business owners are welcome to attend a Customer Open House to learn more about the proposed utility rate increases for water and solid waste & recycling services.

Those unable to attend in-person can watch the live stream at gilbertaz.gov/GilbertLive. No registration is required.

The Gilbert Town Council has adopted a Notice of Intent to increase utility rates and fees for water and solid waste & recycling services. They will vote on whether to approve the new rates during the council meeting on February 6, 2024. 

Customer Open House 

Wednesday, January 24 at 6:00 PM 

Gilbert Town Hall – Heritage Room 

50 E Civic Center Dr. 

Ongoing inflation and cost escalation have significantly impacted our community’s critical infrastructure projects, like the North Water Treatment Plant. Gilbert remains committed to protecting our town’s ability to treat and deliver clean, safe and reliable drinking water to residents and businesses.

Council is considering a proposal that would increase the monthly rate for solid waste and recycling services by $8.52 for an estimated 90% of residential customers. Commercial customers, non-residential customers and roll-off services would see an average 25% increase in rates.

A gradual rate increase for water services is also under consideration by Council. To reduce the immediate financial impact to customers, this proposal would increase the average monthly residential water bill by $17 in April 2024, with additional increases of approximately $13 in 2025, and approximately $16 in 2026. Actual bill impact will vary upon usage.

During the Customer Open House, Gilbert residents and business owners can ask questions to learn more about the rate changes, Gilbert’s critical infrastructure projects, and the next steps for Council.

To learn more about the proposal and use the Utility Bill Calculator, visit gilbertaz.gov/UtilityRates.