The Utilities Division is responsible for customer service, billing, collection and payments of utility accounts. 

Please use our online services when possible as our call center is currently experiencing wait times that could exceed 30 minutes. We appreciate your patience.

E-bills  E-Bills | Receive your Utility statement on-line "Go Green"  Auto Pay

Pay your Bill using a credit card.
AutoPay by withdrawing funds from your bank.

Payment of utility bills is accepted on-line, via phone 24 hours a day at (480) 503-6800, mail or in person.  



Other Resources

Contact the Utilities Division

Utilities Division
90 E. Civic Center Drive
Gilbert, AZ 85296
(480) 503-6800

Email Utilities


Bill payments should be mailed to:
Town of Gilbert
Utility Division
PO Box 52653
Phoenix, Arizona 85072-265

Hours of Operation
Monday - Thursday 7:00 a.m. - 6:00 p.m. (Except Town Holidays), Friday - Closed
* For water or sewer emergencies after hours, contact the Police Department at 480-503-6500.

Bladt, BarbaraCustomer Service Supervisor(480) 503-6798
Nieves, LeslieCustomer Service ManagerDevelopment Services(480) 503-6801
Kerrigan, MarkCustomer Service Supervisor(480) 503-6816