The Utilities Division is responsible for customer service, billing, collection and payments of utility accounts. 


Online Bill Pay Options

To view your balance and pay your bill by credit card for FREE, sign-in here.

Your payment will post immediately to your account.

  • Check Account Balance
  • Pay Bill
  • Transaction History
  • Usage Information
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Not Registered? Sign up
Payment of utility bills is accepted on-line, via phone 24 hours a day at (480) 503-6800, mail or in person.

The following payment options are available with Mint Bills. Mint Bills is a third-party servicer and is not associated with the Town of Gilbert. You may incur costs for using this service and payments may take 3-5 days to post to your utility account:

  • No Registration Needed
  • Payment using a bank checking account
  • Debit or Credit Card

Other Resources

Contact the Utilities Division

Utilities Division
90 E. Civic Center Drive
Gilbert, AZ 85296
(480) 503-6800

Email Utilities

Bill payments should be mailed to:
Town of Gilbert
Utility Division
PO Box 52653
Phoenix, Arizona 85072-265

Hours of Operation
Monday - Thursday 7:00 a.m. - 6:00 p.m. (Except Town Holidays), Friday - Closed
* For water or sewer emergencies after hours, contact the Police Department at 480-503-6500.

New to Gilbert? Find out how to register to pay your utility bill online.

Kerrigan, MarkCustomer Service SupervisorDevelopment Services, Finance & Management(480) 503-6816
Nieves, LeslieCustomer Service ManagerDevelopment Services, Finance & Management(480) 503-6801
Pruitt, TravisCustomer Service SupervisorFinance & Management(480) 503-6884