Show/Hide

Gilbert Days celebrations are taking place this Saturday, November 22nd in downtown Gilbert.

Click here to see road closure information, .

Technology Leader

Print

technologyGilbert leaders place a high value on the potential for applied technology to improve service efficiency. While technology has a cost, it can be used to reduce expenses while expanding service to a growing population. This initiative directs the organization to seek technology improvement that can provide the greatest benefit for the investment. If all segments of service delivery embrace the intention to be a technology leader we will continually improve systems and results.


 

Status Legend:
 greenDiamondIn progress, on track  blueDiamondCompleted, at or above target  yellowDiamondCompleted, below target redDiamondOn hold

2014 Goals

Department/Contact
Goal
 Expected Outcome(s) / Results
 Status
Information Technology
Mark Kramer
Complete 100% of the  Phase II Disaster Recovery Plan by December 30, 2013.  Critical Systems will remain functional in the event of an outage at the main Muni I site; allows Police Officers to be dispatched during an outage at primary Public Safety building.  RESULTS: Completed 98% of Phase II Disaster Recovery Plan, vendor delays contributed to the 2% not met. Will complete the rest of Phase II and Phase III by June 30, 2014.  blueDiamond
Information Technology
Mark Kramer
Convert 100% of the Town's computers to Windows 7 by March 31, 2014.  Ensure proper patch management. RESULTS: 100% of the Town's computers to Windows 7 is now complete!  blueDiamond
Information Technology
Mark Kramer
Complete remainder of Phase II and 100% of Phase III of the Disaster Recovery Plan by establishing and testing disaster recovery site for Critical Systems by June 30, 2014.
Critical Systems will remain functional in the event of an outage at the main Muni I site; allows Police Officers to be dispatched during an outage at primary Public Safety building. RESULTS: Phase II is 100% complete; Phase III is 62% complete, the remainder of Phase III work continues with an estimated completed date of December 2014.
yellowDiamond

2013 Goals

Department/Contact
 Goal  Expected Outcome(s) / Results
Status
Accounting
Florence Shultz
Convert 100% of appropriate paper records to electronic format for the Accounts Payable and General Ledger Software Modules by 12/1/12.
Improve service efficiency through the application of technology. RESULTS: 100% of the paper records for the Accounts Payable and General Ledger Software Modules have been converted with the exception of PD which is waiting for the arrival of a new scanner. 
blueDiamond
Accounting
Florence Shultz
Reduce electronic document storage, that is on finpub, by 50% by 12/1/12.
Improve service efficiency, reduce expenses and continually improve systems and results. RESULTS: Staff has reduced document storage by 50%.
blueDiamond
Development Services
Kyle Mieras
Increase the number of files available electronically from 1450 to 4000 by 12/1/12.
Increasing the amount of department documentation available electronically will allow us to become more efficient as well as provide improved customer service by allowing internal and external customers immediate access to department files and project information.  Once the documentation is available electronically, we can expand our efficiencies and customer service to include laptops in the field will real-time access to project software and on-line business capabilities for our customers. RESULTS: Development Services staff members exceeded their goal early by increasing the number of files available electronically from 1450 to 4160!
blueDiamond

PW Wastewater
Mark Horn

Reclaimed Water Division: Become 100% paperless in the management of the work order system by July 3, 2013. Eliminate duplicate entry of work order information and allow for access to the work order from the field, resulting in improved efficiencies. RESULTS: Staff accomplished their goal and are now 100% paperless in the work order system!  blueDiamond
PW Wastewater
Mark Horn
Wastewater Quality Division: Increase the completion of reviews and updates to the Database Management System from 60% to 100% in preparation for a paperless regulatory process by November 20, 2013. Once the Database is 100% complete we will be prepared to incorporate the database, software technology, and electronic devices to conduct paperless inspections and investigations. RESULTS: 100% of the reviews and updates for the Database Management System are now complete. Now the Database has more uniformity and is ready to move to phase II of going paperless.  blueDiamond
PW Wastewater
Mark Horn
Wastewater Recharge Division: Become 100% paperless in the management of the work order system by April 30, 2013. Eliminate duplicate entry of work order information and allow for access to the work order from the field, resulting in improved efficiencies. RESULTS: Staff is now 100% paperless utilizing the online work order system from the field!  blueDiamond

Utility Billing
Leslie Nieves

Increase # of accounts on auto-pay from 12860 to 15000 by 10/4/12.
Most efficient and cost-effective way to process payments, reduces NSFs, and increases customer satisfaction because it allows them to avoid deposit/additional deposit, results in a simplified process. RESULTS: In October, Utility Billing  achieved their goal, increasing number of accounts on auto-pay to 15,021. Overall as a department staff are offering autopay to 96% of eligible accounts.  Since October, another 611 autopay accounts have been added; increasing the % of accounts on autopay from 17% to 21% since June 1, 2012!
blueDiamond
Information Technology
Mark Kramer
Complete 20 process improvements by January 31, 2013. All of the projects focus on the Town’s Strategic initiatives and five key areas which define technology leadership in the Gilbert context - Paper Elimination, Field Mobilization, Process Automation, Data Delivery & IT Infrastructure.  RESULTS: Completed 100% of the 20 projects PLUS the remaining 8% of the project work from WIG one!! This resulted in organizational efficiencies and effectiveness through the application of technology. blueDiamond
PW Water
Kenneth Morgan
           
Water Treatment Plants: Increase the completion of the collection, review, and verification of equipment data for the Lucity system from 0% to 100% by 12/1/12. Will provide data necessary to input into Lucity system so that we will have a maintenance and inventory system to help us to operate at higher efficiencies. When we have the actual Modules installed we will be ready to begin input of collected data. RESULTS: 100% of the equipment data has been collected, reviewed, and verified at the North Water Treatment Plant.  blueDiamond
PW Water
Kenneth Morgan

Utility Locates: Reduce printing of work order tickets from 92% to Zero by 12/1/12.
Elimination of paper work order tickets through the application of wireless mobile technology. RESULTS: Reduced printing of work order tickets to Zero; now all are electronic!
blueDiamond
PW Water
Kenneth Morgan

Meters: Increase use of electronic work orders from zero to 100% by 12/1/12.
Elimination of paper work orders, expedited work order routing, improved internal and external customer service, information immediately available to USRs. RESULTS: 100% of meter work orders are now electronic!
blueDiamond

2012 Goals

 Department/Contact
 Goal Expected Outcome(s) / Results
Status
Clerk's Office
Cathy Templeton
Utilize technology to reduce staff time retrieving property files by 90% by January 31, 2013.
Improve operational efficiency  and  Reduce staff time accessing files. RESULTS: Property files on file in the Clerk’s Office are now accessible by the Clerk’s Office electronically so staff is able to retrieve documents efficiently and respond to internal and external requests for these records. Imaging documents on file with the Clerk’s Office was the first step and the initial WIG is 100% complete. Additional work in the future will include eliminating duplicates, combining files, and obtaining property records from CIP and other departments.
blueDiamond
Court
John Hudson
Increase staff satisfaction with new case management system from 60% to 85% by January 2013. NOTE: this due date was extended from the original due date of March 2012 to allow additional time for staff to fully utilize the new system.
Access to the new court case management system will reduce staff time spent on providing information or services to the public. Implementation of a new system and interface requires staff training to become adept at utilization.  RESULTS: The court was unable to achieve our goal of 85%overall satisfaction with its new case management system among court staff. Although the upgraded case management system is superior to its predecessor, overall satisfaction realized marginal improvement increasing from 60% to 67% over a two year period. While the new case management system has quirks it may be that satisfaction was negatively influenced by forced utilization of the new case management system rather than dependence on traditional written processes that were inherent to the previous system.
yellowDiamond
Information Technology
Mark Kramer
Complete 30 process improvements by June 30, 2012.
All of the projects focus on the Town’s Strategic initiatives and five key areas which define technology leadership in the Gilbert context - Paper Elimination, Field Mobilization, Process Automation, Data Delivery & IT Infrastructure. RESULTS: Completed 76% of the project work resulting in organizational efficiencies and effectiveness through the application of technology.
yellowDiamond
Prosecutor's Office
Lynn Arouh
Utilize the new case management system to decrease victim notification time from 21 days to 10 days by June 1, 2012.
Victims will be promptly apprised of the case status which will enable them to: Exercise their constitutional rights; Seek reparation for the harm done by the accused; Seek community services if desired. RESULTS: Reduced turnaround time from 21 days to 1-2 business days; resulting in a 90% reduction.
blueDiamond
Development Services
Kyle Mieras
From paper to electronic web licensing applications, web licensing renewals, and electronic plan review by June 30, 2012.
Reduce costs and time associated with doing business in Gilbert  and streamline the Development Services processes to make it easier to do business in Gilbert. RESULTS: Electronic licensing was implemented on April 16, 2012 and included going live with both the business license renewals as well as new business license applications.  The new application piece was completed two months ahead of schedule.  Electronic plan review was implemented in August 2011 and is now available for all customers.
blueDiamond